Reservations and Bookings Assistant

Job Purpose

  • To support the Sales and Marketing team by delivering reservations for Flat Iron Square and Goods Way
  • To process and manage all related bookings and enquiries
  • Key Duties and Responsibilities:
  • Handle all related enquiries via telephone calls, emails and online platforms
  • Record bookings and reservations ensuring that booking and guest details are recorded accurately on the reservation systems
  • Collecting deposits and pre-payments for all required reservations
  • Liaising with relevant departments to ensure delivery of a five-star service always
  • Working closely with the Head of Marketing and assisting with formulation and implementation of reservations packages
  • Provide reports, as required, in relation to bookings and availability
  • Undertake data management duties such as data input, database management, file management and record keeping
  • Perform all administrative duties relating to bookings and reservations
  • Ensure compliance, as appropriate, to your role with relevant health and safety and company policies and procedures
  • Any other duties as directed by the Bookings & Reservations Manager or member of the senior management team

Requirements for the Role

  • Excellent communication and interpersonal skills
  • Friendly, confident and polite telephone manner
  • Knowledge and understanding of Hospitality and Music industry
  • Ability to resolve queries in a proactive, practical and positive manner
  • Previous experience in a bookings/reservations/administrative/office role or environment
  • Exceptional attention to detail
  • Ability to work under pressure and manage competing priorities with minimum supervision