Support Officer, Independent and Unregistered Schools

The key responsibilities of the role are outlined below. However, this is an overview of the role and is not exhaustive. Ofsted reserves the right to assign other duties commensurate with the B3 grade as required.

> To check information held by Ofsted and the Department for Education on education settings and to assist with pre-investigation tasks by conducting searches through Get Information About Schools, Companies House, the Charities Commission website etc. to provide leads for inspectors to follow up.

> To store, log and secure inspection evidence in a legally compliant way. In addition, to oversee the storage, security of evidence with clear auditable trails and to assist inspectors with the preparation of evidence schedules and producing case files for submission to the Crown Prosecution Service.

> To act as an initial point of contact, effectively dealing with internal and external stakeholders, to accurately and appropriately screen, log and prioritise queries.

> To track investigation deadlines, working closely with inspectors to ensure that targets are met at each stage. Responding to relevant letters and tracking notices.

> To provide administrative support efficiently for meetings and investigations, involving setting up suitable dates, room bookings, drafting outline agendas, coordinating and circulating papers, minute taking, following up actions and keeping updated action logs, as required.

> Develop and maintain effective workflow management and monitoring of independent and unregistered schools inspections, correspondence, quality assurance, complaints and other related work, ensuring work systems, logs and databases, which support effective provision of management information, are maintained.

> Assist the Deputy Director, inspectors and the policy team in the management of inspector data and the provision, analysis and presentation of management information. In addition they will assist with resolving queries from inspectors promptly and appropriately, liaising with other teams across Ofsted as necessary, or escalating as required to resolve issues and queries.

> To input into the development and implementation of education policy, including producing and updating discrete aspects of guidance for inspectors.

> To perform general administrative duties, including developing and maintaining effective SharePoint sites to support the work of the directorate.

> Focus on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.

> To deliver service objectives by striving to improve the quality of service, taking account of diverse customer needs and requirements.
Responsibilities The behaviours for this role will be tested at the application, assessment and interview stage.

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Delivering at Pace
  • Working Together
  • Managing a Quality Service


Ofsted is committed to maintaining employee health and wellbeing, whether it is physically, emotionally, financially or socially, and offers a range of benefits to support employees in this. Such benefits include the option to join the Civil Service Pension Scheme, professional and personal development opportunities, 32.5 annual leave days per annum (plus eight days public holiday) and counselling and advisory services for you and your family.