Programme Manager

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Triumph Group

Deeside, Wales (WLS) Posted on Sun, 18 September 2022 13:17:47 GMT Source: Triumph Group

The Programme Manager (PM) will be responsible for customer communication and relationships. The PM serves as the primary link between the customer and site level leadership to ensure communication of status and potential problem areas while advising on how to mitigate those concerns. The PM leads and drives internal teams in ensuring the successful delivery of assigned programmes/customers. Programmes can be allocated at any stage of the lifecycle from Bid to Retirement. Responsibilities

  • Is the primary point of contact with customers, communicating programme status and ensuring customer commitments are understood and met. Acts as voice of the customer within the organisation.
  • Manages relationships with the customer fostering an environment where complex problems are solved in a manner that instils trust and respect for all parties.
  • Responsible for establishing and maintaining the contractual and commercial relationships with customers. Communicates requirements within the organisation.
  • Partners with internal colleagues to provide documentation, information and guidance on issues and/or delays to delivery schedules.
  • Tracks, monitors, and reports programme performance using programme management tools.
  • Responsible for identifying and price, cost, inventory, quality, and delivery issues for assigned products / programmes and for leading recovery efforts.
  • Develops and executes programme presentations for both internal and external customers as well as summary documents for leadership review.
  • Participates in make / buy discussions, balancing the needs of the customer and goals of the company.
  • Leads multi-disciplinary teams (sometimes across sites) to execute programmes in accordance with quality, schedule and cost commitments.
  • Responsible for identifying customer demand for long-term forecasting and SIOP business planning.
  • Assists as needed in review and update of programme management procedures to ensure compliance and maintain best practise.
  • Furnishes advice, counsel and general staff support to all departments in relation to programme management.
  • Attends customer conference, meetings and events as required.
  • Contributes to team effort by maintaining a positive outlook.
  • Complies with company policies and procedures, including safety requirements.
  • Other duties as assigned to ensure customer needs are met. Qualifications
  • Ideally Degree qualified or demonstrable equivalent experience.
  • Proven programme management capability and experience.
  • Experience of managing product or programme development projects, ideally within the aerospace industry.
  • Good understanding of business processes and methods (e.g. Supplier / Manufacturing / Quality means and methods, capabilities & constraints).
  • Strong business and commercial acumen.
  • Very strong communication skills, both oral and written.
  • Capacity to handle wide-ranging complexity across a number of programmes or issues.
  • UK driving licence holder.
  • Able and willing to travel domestically and internationally.

Position Details

  • Based in Deeside
  • Travel to and working at other Triumph and Customer locations worldwide will be required.
  • Hours of Employment: 37 hours a week; flexibility will be required to suit workload.

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